FAQ

How do I care for my earrings?

Bec Design jewelry is created with a variety of mediums. Please visit Jewelry Care to see care recommendations for each specific component.

When can I expect to receive my order?

Processing times vary throughout the year, but I always try my best to get orders out as quickly as possible without rushing the process. ALWAYS contact me directly if you need your item by a specific date, and I will try my best to get it to you by then (within reason).

Processing times (the amount of time from when I get your order to when I mail it) are approximately 3-5 business days.  

What kind of shipping do you offer?

Canada - $3- $5 untracked (letter post 7-21days) / $12-$18 tracked- Canada Post shipping rates calculated at checkout.

USA - $8-$10 untracked (small packet) / $14-$18 tracked- Canada Post shipping rates calculated at checkout.

Free Shipping to Canada- Untracked Letter Post Only

Do you do local pick-up/delivery?

Yes! At this time I offer FREE local pick up and delivery (Cochrane, AB) Use code LOCAL at check out. Local delivery is scheduled 1-2 times weekly. Contactless Porch Pickup can be made anytime by arrangement – please contact me

Could I request a customized item?

Custom requests are welcomed, however the availability and timeline for creating custom designs is made on a case by case basis. If you are looking for custom colors, bridal party earrings or a retailer interested in custom designs for your store, please send me an email becdesignshop@outlook.com. I reserve the right to accept customs on a case by case basis, and custom orders may incur extra charges. Discount Codes are not valid on custom orders.

Designs from other makers will not be replicated but I am happy to take inspiration and and add my Bec Design touch to your piece.

Free Alteration or Repair

We are happy to offer free alteration repair for broken jewelry!  

To start the process, please contact me becdesignshop@outlook.com

*Not all jewelry is repairable. The condition in which the jewelry is in will dictate its eligibility for repair. Bec Design reserves the right to decline any repairs or replacements.

If your piece is not repairable, purchasing replacements for up to 50% off the retail price may be made available on a case to case basis.

Return shipping cost is to be covered by the customer

Do You Offer Wholesale?

Yes, please visit the Wholesale page for more information!